Privacy policy
Last updated: September 09, 2026
RTHEA (“RTHEA,” “we,” “our,” or “us”) values the protection of your privacy and personal information.
This Privacy Policy explains what personal information we may collect when you use our website, make a purchase, or communicate with us, how we use it, and under what circumstances it may be disclosed.
- COLLECTION
When you use our site or place an order, we may collect the information necessary for our activities, including:
your first and last name;
your shipping address;
your billing address, when necessary;
your email address;
your phone number, when you provide it;
information related to your orders, purchases, returns, exchanges, or refunds;
information you provide to us when you communicate with us;
certain technical information about your device and your use of the site, such as your IP address, browser, and certain browsing information.
Information necessary for payment processing is processed by Shopify Payments and the relevant service providers. RTHEA does not retain your complete payment card information.
We limit the collection of personal information to what is necessary for the purposes described in this policy.
- DATA COLLECTION
We may collect your personal information:
directly from you when you place an order, use our site, or communicate with us;
automatically when you browse our site, including through cookies and similar technologies;
through Shopify and the services necessary for the operation of our store.
- USE
We use your personal information to:
process and ship your orders;
process payments;
manage returns, exchanges, and refunds;
communicate with you regarding your orders;
respond to your questions and requests;
ensure the security of our site and prevent fraud;
improve our site and your experience;
comply with our legal, tax, and regulatory obligations.
RTHEA does not send you promotional communications by email or SMS as part of its current activities.
- SHOPIFY
Our online store is powered by Shopify. Shopify provides the infrastructure necessary for the operation of our store and may process personal information to enable us to provide our services.
Payments are processed through Shopify Payments.
Shopify may also use certain service providers necessary for the operation of its platform. Certain information may therefore be processed or transferred outside Quebec or Canada, in accordance with applicable laws.
For more information about how Shopify processes personal information, you can visit https://privacy.shopify.com/fr.
- SHARING
We do not sell or rent your personal information.
When necessary, certain information may be shared with the providers that enable us to provide our services, including:
Shopify;
Shopify Payments and the relevant payment providers;
Meta Platforms, Inc. (to analyze site traffic and improve our services through tools like the Meta Pixel and Conversions API);
shipping and delivery services;
providers necessary for the technical operation of our store.
We may also disclose information when required by law or when necessary to protect our rights, prevent fraud, or comply with a legal obligation.
- COOKIES
Our site uses cookies and similar technologies to ensure its operation and improve your experience.
Cookies may be used in particular to:
maintain your cart;
provide certain essential site functions;
remember certain preferences;
ensure security;
understand how our site is used and improve its operation.
You can modify your browser's cookie settings. However, disabling certain cookies may affect certain site functionalities.
- RETENTION
We retain your personal information only for the period necessary for the purposes for which it was collected or for the period required or permitted by law.
The retention period may depend in particular on the need to:
process your orders;
manage returns, exchanges, or refunds;
comply with our legal and tax obligations;
resolve a dispute;
prevent fraud;
protect our rights.
When personal information is no longer necessary, we take appropriate measures to destroy it or anonymize it where permitted by law.
- SECURITY
We take reasonable measures to protect your personal information against loss, theft, unauthorized access, use, modification, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a privacy incident presenting a risk of serious harm occurs, we will take the measures required by applicable legislation.
- YOUR RIGHTS
Subject to the conditions and exceptions provided by law, you may, in particular:
request access to the personal information we hold about you;
request the correction of inaccurate or incomplete information;
request the deletion of certain information where permitted by law;
withdraw your consent when processing is based on your consent;
exercise any other right granted to you under applicable legislation.
To exercise your rights, you may contact us at contact@rthea.ca.
We may need to verify your identity before processing certain requests.
- THIRD PARTIES
Our site may contain links to websites or services operated by third parties.
These sites are subject to their own privacy policies. RTHEA is not responsible for the privacy or security practices of these sites.
- CHILDREN
Our services are not intended for children who are not of the required age to use our services or make a purchase in accordance with applicable laws.
We do not knowingly seek to collect personal information from children where prohibited by law.
If you believe that a child has provided us with personal information, please contact us at contact@rthea.ca.
- COMPLAINTS
If you have a question or complaint regarding how RTHEA handles your personal information, we invite you to contact us first at:
We will review your request and respond to you within the time limits provided by applicable legislation.
You may also contact the Commission d'accès à l'information du Québec if you are not satisfied with how your complaint was handled.
- RESPONSIBLE PERSON
The person responsible for the protection of personal information at RTHEA is:
RTHEA
contact@rthea.ca
The person responsible for the protection of personal information ensures compliance with applicable obligations regarding the protection of personal information.
- MODIFICATIONS
We may modify this Privacy Policy when our practices, services, or legal requirements change.
The most recent version will always be published on our website, and the update date will be modified accordingly.
When required by law, we will inform the individuals concerned of significant changes.
- CONTACT
For any questions regarding this Privacy Policy, your personal information, or the exercise of your rights, you may contact us.
RTHEA
Montreal, Quebec, Canada
contact@rthea.ca