Refund policy

 

RETURN AND EXCHANGE
A return is accepted only within 7 days of receiving your order, accompanied by a clear photo of the item in the condition it was received.
Please contact us at support@rthea.ca
If the return is approved, we will send you a QR code with all the information for the return.
Since our items are handmade and produced in very limited quantities, return shipping costs are the responsibility of the customer. A restocking fee of 5% of the product price will also be charged.

REFUND
A refund of the product price may be granted only if the following conditions are met:
The issue is confirmed (manufacturing defect or damage that occurred during shipping), with supporting proof (clear photo)
The request is made within 7 days of receiving the order
The request is validated after verification
The refund covers only the product price. Shipping and return shipping costs are not refunded.

ORDER CANCELLATION
You may request to cancel your order as long as it has not yet been processed. Once the order has been processed, it can no longer be cancelled.
To request a cancellation, contact us promptly at support@rthea.ca and include your order number. Cancellation requests are handled according to the status of the order.

CUSTOMER RESPONSIBILITY
Please carefully check the size, color, and product description before placing your order. If you have any questions or need assistance before placing an order, please do not hesitate to contact us at support@rthea.ca.